Our Services

Personal Care & Daily Living

Dignified support with showering, dressing, grooming, meals and medication prompts, at a pace that suits you.

• Morning and evening routines
• Meal preparation
• Medication prompts
• Mobility assistance

Community Participation

Do more of what you enjoy: classes, sport, social outings, volunteering and local events with a worker who shares your interests.

• Social and recreational outings
• Building friendships
• Sport, art and hobby groups
• Volunteering and study

Domestic Assistance

Help keeping your home tidy and comfortable so you can focus on the rest of life.

• Cleaning and laundry
• Linen changes
• Grocery shopping
• Light household tasks

Transport & Appointments

Getting where you need to be, safely and on time, with support during the visit if needed.

• Medical and allied health visits
• Shopping and errands
• Travel training
• Community activities

Support Coordination

Every participant's situation is different, so our support coordination is built around you. We work with people living with a wide range of disabilities, including psychosocial disability, physical disability, autism and neurological disability, among others.

Our experienced support coordinators and specialist support coordinators walk beside you through every stage of your NDIS journey. We help you understand your plan, find and connect with the right providers, and make the most of your funding, always with your growth, wellbeing and goals at the centre. The aim is simple: helping you use your plan to build the life that matters to you.

Three levels of support coordination

The NDIS can fund support coordination at three levels, depending on your needs:

• Support connection: help to understand your plan, link in with community and mainstream services, and grow your confidence to manage things yourself.
• Coordination of supports: hands-on help to organise and combine your supports so you can live more independently, keep up relationships and take part in your community.
• Specialist support coordination: a higher level of support for more complex situations, keeping your services steady and connected through challenging times.

• Putting your plan into action
• Finding and connecting providers
• Solving problems and barriers
• Preparing for plan reviews

Psychosocial Recovery Coaching

We empower NDIS participants living with psychosocial disability to take back control of their lives and set out on a recovery journey that truly means something to them.

A psychosocial recovery coach is an NDIS-funded worker who supports people whose disability relates to mental health. Your coach gets to know you and the people important to you, then works with you to:

• create and regularly review a recovery plan based on your strengths, hopes and goals
• build skills, confidence, resilience and decision-making through one-on-one coaching
• find, plan and organise the supports you need, and keep them working well together
• connect with mental health, health, housing, education, employment and community services outside the NDIS
• stay engaged and supported through times when you need extra help
• understand and get the most from the NDIS

Recovery coaching works alongside your clinical team, such as your GP, psychologist or psychiatrist. It does not replace treatment. You can choose a coach with lived experience of mental health recovery, or one with learned experience through training and work in the field.

Recovery coaching is a Capacity Building support. It is usually funded through the Support Coordination or Improved Daily Living budget in your plan. Recovery coaching and support coordination generally aren't both funded in the same plan, so we'll talk through which one suits you best.

Life Skills Development

Learning by doing, from cooking and budgeting to using public transport, so you can do more independently.

• Cooking and nutrition
• Money management
• Public transport skills
• Communication and routines

In-Home Support

Flexible support at home, from a few hours a week to daily visits, built around your routine.

• Regular or short-notice visits
• Companionship
• Household routines
• Family carer support

Complex Care & Other Supports

Experienced workers for high intensity daily supports and positive behaviour support, working with your clinicians and plan.

• High intensity supports
• Positive behaviour support
• Behaviour support plan implementation
• Clinical team collaboration