Feedback & Complaints
Your feedback helps us improve. Compliments, suggestions and complaints are all welcome.
How to give feedback or make a complaint
- Talk to your support worker or coordinator
- Call us on 0409 839 748 (Monday to Friday, 9am to 6pm)
- Email hollie@sydneysupports.com
- Use our contact form and choose "Feedback / complaint"
You can ask a family member, friend, carer or advocate to help you or speak for you. You can stay anonymous if you prefer. Need an interpreter? Call TIS National on 131 450. You can also use the National Relay Service.
Making a complaint will never affect the quality of your supports.
What happens next
- We acknowledge it within 2 business days.
- We listen and look into it, keeping your information private and talking with you about what you'd like to happen.
- We aim to resolve it within 21 days. If it's complex and will take longer, we'll tell you why and keep you updated.
- We tell you the outcome and what we've changed, and check you're satisfied.
If you're not satisfied
You have the right to contact the NDIS Quality and Safeguards Commission at any time, including without talking to us first.
- Phone: 1800 035 544 (free call from landlines), Monday to Friday, 9am to 5pm (AEST/AEDT outside WA)
- TTY: 133 677, or National Relay Service and ask for 1800 035 544
- Online: ndiscommission.gov.au/report
- Email: contactcentre@ndiscommission.gov.au
Questions about your NDIS plan or funding go to the NDIA on 1800 800 110. If someone is in immediate danger, call 000.